AI voice assistant for retailers and e-commerce
The salesperson stays with the customer. The phone answers itself.
Kinetara is an AI voice assistant for physical and online stores. She takes the calls your team can’t get to, answers the common questions, and in three seconds reports the real order status from your system - not a promise, the actual data. 24/7, even when every hand is at the counter.
Don’t take our word for it. Listen to how she sounds:
+386 18 28 49 79Demo line, set up the same as production at Babycenter Slovenia. Ask about hours, a product, or an order status - you won’t get stuck in a loop. You can try: order 453 (Jana Kovač) or 451 (Ana Novak).
Call recording
A real recording of a call with the assistant, the same one running in production. No edited script - you will hear the same flow on the demo line.
Every retailer who advertises knows: an ad is worth exactly as much as the page it leads to. A click on a slow or empty page is wasted money - that’s why you test, measure and optimise landing pages.
When an ad leads to a call, your phone is that landing page.
Ads run 24/7. The brand you’ve spent years building does its job: the phone rings. Staff only answer the call when they have free hands. An unanswered call is a disappointment for the buyer, because the ad promised something the store didn’t deliver.
They order elsewhere the same day. That’s when your ad worked for the competition.
For call ads the math is literal: Google charges for a “call” click even if nobody picks up.
Kinetara makes sure no call - and no advertising euro - rings out into thin air.
When it rings and nobody picks up, you don’t just lose the call. You lose the record of what you lost. It could have been a question about opening hours. It could have been the biggest order of the month. You will never know.
An answered call with Kinetara costs you fifty cents. The price includes the call record, a summary and a recording - so you know exactly what happened.
The single most common question in an online store is one: where is my order. Industry estimates put it at a quarter to two fifths of all support contacts, more at peak times. Every time the same answer, every time someone from your team.
Kinetara reads it directly from your order system and states it in natural language: where the parcel is, whether it has shipped, when it will arrive. In three seconds, at 22:30 the same as at noon.
That’s what an ordinary voicemail can’t do - and why Kinetara isn’t just a nicer call forwarder.
She answers as your store’s digital assistant and runs the conversation naturally - no menu, no “press 1”, no waiting in a loop.
Hours and locations, delivery and pickup, returns and warranties, payments, loyalty programme, basic product availability.
Exact in-store stock, address change, complaint, damaged parcel, B2B inquiry - collects it in a structured case, flags urgency, and hands it to your team.
She says so and hands the case to a human. Nothing is better than wrong.
FOR THE ONLINE SALES TEAM
The phone in your stores is the last channel without data: the calls happen, but nobody knows how many went unanswered or what customers wanted. Kinetara turns it into a channel with a transcript, a summary and a recording of every conversation.
You can roll it out yourself: no telephony switch, no disruption to store work, live calls in the first week. Stores get help, you get the data.
Reference
Kinetara answers calls for Babycenter today. The same experience you hear on the demo number is running in real production.
“Fewer interruptions for salespeople, less routine for support, more customers answered.”
Rollout
You don’t switch telephony providers, we don’t touch the PBX. Kinetara takes real calls in the first week; on monthly billing there is no commitment and you can stop any time.
Together we set the greeting, routing rules and 20 most common questions, and connect access to order status.
On your existing number you enable forwarding of unanswered calls to Kinetara - or reception in front of your PBX.
Kinetara takes real calls. Every day you get summaries, recordings and a list of open cases.
Once a week we review transcripts together and train the assistant on new products, promotions and scenarios.
What we hear most
The real choice isn’t robot or friendly salesperson. Kinetara takes the calls nobody answered - so the choice is robot or silence. And silence after a call your ad triggered disappoints more than any automated system. Kinetara introduces herself as a digital assistant, doesn’t hide that she isn’t human; anyone who wants a human gets one. At Babycenter, 8 out of 10 calls run without a transfer.
Call and see for yourself →Kinetara only answers where she has a reliable source or a clear rule. Order status she reads from your system, rules from your knowledge base. Stock and sensitive cases she doesn’t guess - she hands them to a human.
Call and ask her a hard question →Chat helps the ones who type. Kinetara helps the ones who call: older customers, B2B buyers, people in a hurry, people with a delivery problem. Same process as chat - record, summary, a responsible owner.
Call and compare →BEFORE THE PEAKS
Every peak brings a wave of calls with nobody free to answer them:
Retailers who bring Kinetara in before a peak enter it with an assistant that has been answering their calls for weeks - not with one more open task.
Pricing
Both plans include 24/7 call handling, transfer to staff, a Data Processing Agreement (DPA) and a weekly call review.
Professional
pri letnem obračunu
500 billed calls per month · extra call €0.50
24/7 call handling, languages SL, HR and EN
transfer to staff
real-time order status (integration with your order system)
structured summaries, recordings and transcripts, urgency tags
weekly call review, DPA
onboarding: €500 (one-time)
Enterprise
pri letnem obračunu
1,000 billed calls per month · extra call €0.25
multi-location under one number
custom scenarios and voices
API integrations, case hand-off to CRM or support system
SLA and support by agreement
onboarding: €800 (one-time)
An unanswered call has no price tag. An answered one does: in the Pro plan, fifty cents (500 calls for €249; each extra call also €0.50). For a sense of scale, compare that to what you pay for a single ad click - a click is a page visit, a call is a customer already talking to you.
Prices exclude VAT. Monthly billing has no commitment: calls should convince you, not a contract. Only successfully handled calls are billed; test, dropped and technically failed calls don’t count.
Booking
15-minute live demo: we show it running on a real retail example and answer your questions.
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Or the old way: call +386 18 28 49 79 or write to office@frodx.com.
Questions
A voice AI assistant that on your phone number, 24/7, takes unanswered calls, answers common questions, checks online order status, and for everything else opens a structured case for your team.
Common questions (stores, hours, delivery, returns, loyalty, payments, invoices), online order status, address change / cancellation / complaint requests, general product availability questions, B2B inquiries, and requests to speak to a human.
Free registration
Fill in the form and we'll set up your access and onboarding. We reply within one business day.
Any description of the assistant is worth less than 90 seconds of talking with her. Call and ask her a question your store usually gets - order status, hours, availability.
+386 18 28 49 79Demo line, set up like production at Babycenter. Not intended for placing orders.
